How can I feature your brand and/or products?
For general inquiries, email us at ask@allies.shop.
For press and media inquiries, email press@allies.group or contact our regional PR agencies:
•US: SEEN PR alliesofskin@seengroup.com
•UK: Rachael Houghton at rachael@huntergracelondon.com
Do you test on animals?
Never. We are 100% cruelty-free and PETA-certified. Moreover, we find that busy go-getters make for the best test subjects. They are demanding and honest, traits that go a long way in helping to create the best products.
I would love to carry Allies of Skin products in my store/spa, who should I speak to?
Please send all wholesale and retail queries to partners@alliesofskin.com.
Where is your company, and where are your products made?
We have offices in Singapore, Berlin, and Bangkok. Our products are made in USA, Korea and Switzerland.
How do I know when my product will expire?
Expiration date: You can find the expiration date either on the top crimp or at the bottom of the product. If you're unsure about how to read the date, feel free to email us at ask@allies.shop with the batch number for assistance.
Period after opening: Look for the icon with an open jar on the back of every product, which indicates how long the product is good for after opening (e.g., 6M, 9M, 12M).
We intend for our products to weather all of life’s many seasons with you. While our products can be left in extreme heat or cold for a short period without affecting their efficacy, they do get cold feet or become too hot to handle, which may result in a slight change in product texture.
I reordered a product and noticed that it seems to smell a little different. Why is that so?
The nose has it. The aroma you detect is a natural by-product of the bioactive plant oils we use in our products. It is part of the intrinsic nature of plant oils and extracts that their aroma changes over time.
Our sole goal for every product is maximum potency and efficacy, so we do not formulate the scent.
Every product’s final aroma results from a clean, meticulous formulation process where every product smells as per nature intended.
So, you can rest assured that not a drop of that synthetic perfume goes into creating our products.
Can I use your products during pregnancy?
Congratulations! While we endeavour to be your trusted skincare expert, we strongly recommend you speak to your doctor for the best advice on what products you should and should not use when pregnant.
What skin types are your products suitable for?
All of our products were created to bring comfort to all skin types in all of life’s lemonade-making moments. Be it dullness or breakouts caused by stress from pulling that all-nighter at work, or skin dryness sustained from a night out living your best life, we’d like to think that we have you covered.
To reach and assure the highest level of quality and product safety, we are following ISO and FDA standards and strict regulatory requirements set for cosmetics. All our products are dermatologically tested and formulated with the target of minimizing the risk of irritation.
So here’s to happy skin indeed!
Where can I shop my favorite PSA products?
Shop PSA products on the new site: psaskincare.shop
Where does ALLIES ship to?
Please note that the expedited shipping policy starts counting from the time your package leaves our warehouse. Weekends and Public Holidays are excluded.
We ship globally to selected countries; restrictions apply. Please note that deliveries to Australia and New Zealand are currently unavailable. Alternatively, please refer to our list of authorized retailers here. Do note that all orders are subjected to local customs fees, taxes, tariffs, or duties.
| Region | |||
| United States | Price Tier | Standard (1-5 days) | Expedited (1-3 days) |
| Under $75.00 | $5.00 | $20.00 | |
| Over $75.00 | Free | $15.00 | |
| Canada | Price Tier | Standard (7-10 days) | Express (3-5 days) |
| Under $150 | $15.00 | $30.00 | |
| Between $150 - $250 | Free | $30.00 | |
| Over $250 | Free | Free | |
| Europe I | Price Tier | Standard (1-4 days) | |
| Belgium, Germany, Luxembourg, the Netherlands | Under €75 | €5.00 | |
| Over €75 | Free | ||
| Europe II | Price Tier | Standard (2-6 days) | Express |
| Canary Islands | Under €150 | €15.00 | |
| Over €150 | Free | ||
| Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Macedonia, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Republic of Ireland | Under €75 | €5.00 | |
| Over €75 | Free | ||
| Moldova | Under €150 | €30.00 | |
| Between €150 - €300 | €15.00 | ||
| Over €300 | Free | ||
| United Kingdom (including Northern Ireland) | Price Tier | Standard (2-4 days) | Expedited (2 days) |
| Under £70 | £5.00 | £10.00 | |
| Between £70 - £150 | Free | £10.00 | |
| Over £150 | Free | Free | |
| Singapore | Price Tier | Standard (3-7 days) | |
| Under SGD 75 | SGD 5.00 | ||
| Over SGD 75 | Free | ||
| Malaysia | Price Tier | Standard (3-13 days) | |
| Under SGD 350 | SGD 20.00 | ||
| Over SGD 350 | Free | ||
| Hong Kong & Taiwan | Price Tier | Standard (3-6 days) | |
| Under SGD 350 | SGD 20.00 | ||
| Over SGD 350 | Free | ||
| Other APAC regions | Price Tier | Shipping (3-4 days) | |
| Brunei, Japan, S. Korea | Under SGD 350 | SGD 40.00 | |
| Over SGD 350 | Free | ||
Where do you ship from?
We ship our products to you from the following locations, depending on your region:
United States of America: Philadelphia
Europe: The Netherlands
United Kingdom: Wigan
Singapore/APAC: Singapore
Please note that all orders are subject to local customs fees, taxes, tariffs, or duties according to custom laws in your specific country or region.
When will my order ship?
Our orders are processed as follows:
| US | Orders have a live sync with our warehouse, we aim to process it within 24-48 hours (excluding weekends and public holidays). |
| SG/ APAC | Orders placed after 9 am SGT (GMT+8) will be processed by the next working day (excluding weekends and public holidays). |
| EU | Orders placed after 3 pm CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays). |
| UK | Orders placed after 8 am CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays). |
When a dispatch date has been listed for a product, the date is estimated and can vary from time to time based on unforeseen circumstances.
Should we unexpectedly have larger order volumes, the processing time may be delayed.
Please contact Customer Service for exact timeframes. Once your order has been shipped, you will receive an email with the tracking information for your parcel.
I did not receive my order, what can I do?
In case your order is delayed, please reach out to us atask@allies.shopas soon as possible and we will go above and beyond to assist you with all the information you need.
If you believe your package is missing, lost or are unable to locate it after being marked as delivered, please contact the associated carrier (utilized for the delivery of your order) for assistance or to file a claim.
ALLIES Group is not be held responsible for missing, lost, stolen packages or damages done after the package is delivered.
ALLIES Group is not responsible for the safety of the packages after the delivery process has been completed by local carriers.
How do I update my order?
Please contact us at ask@allies.shop as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them, but we’ll try our best to fulfill your request.
How can I check the status of my order?
You will receive a confirmation email once your order has been placed. We’ll send you a second email with the tracking information once your order has been shipped.
Tracking your order is easy! Here’s how you can do it:
1. Log in to your account
• Visit our website and click on the "Log In" button at the top right of the page.
• Enter your email and password to access your account.
2. Go to "My Orders"
• Once logged in, click on your profile icon or name in the top right corner.
• Select "My Orders" from the dropdown menu.
3. Find your order
• All your recent orders will be listed here. Find the order you want to track.
4. Track your order
• Click on the specific order to view its details.
• You’ll see a tracking number and a link that will take you to the courier’s website for updates on your delivery status.
Don’t have an account?
If you checked out as a guest, you can still track your order! Simply check your order confirmation email, where you'll find the tracking link and number.
If you have any further questions regarding your order, kindly contact us via our Contact Form or at ask@allies.shop and we will endeavor to be in touch within 72 hours
What if my order has been processed and the address is incorrect?
We advise you to please reroute your package through the carrier’s tracking page once shipped, usually in 1-2 business days after an order is submitted.
Reroute options are only available online and not by calling the shipping company directly.
For any order with an incorrect address, we recommend checking your tracking information daily using the link provided in your shipping confirmation email.
ALLIES is not to be held responsible for delivery address changes or incorrect shipping addresses.
Do you deliver to PO boxes or DHL ServicePoints?
We regret to inform you that we do not deliver to PO boxes or DHL ServicePoints at this time. For the most reliable and efficient delivery, we require a physical address where our carrier partners can successfully deliver your orders. We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any further questions or need assistance with delivery options, please don't hesitate to contact us via our Contact Form or at ask@allies.shop and we will endeavor to be in touch within 72 hours.
Results You'll Love or It's On Us (100% Money Back Guarantee)
We wholeheartedly believe in the efficacy of our formulations and hope you love them as much as we do. If for some reason you are not 100% satisfied with our products, we’ll give you a full refund providing the goods are returned to us within 30 days after receiving your purchase.
Black Friday Campaign Returns
1. Can I return individual items from my Black Friday Campaign order?
Due to the exceptional discounts offered during the Black Friday Campaign, we are only able to accept returns for the entire order. Individual item returns will not be allowed.
2. What if I only want a refund for one product from my order?
As part of our Black Friday Campaign policy, refunds are only available if the entire order is returned. We are unable to process refunds for single items purchased during this promotion, as such partial returns are not accepted.
3. Why can't I return a single item from my order?
To offer such generous discounts during the Black Friday Campaign, we’ve implemented a special return policy that applies to the entire order. This ensures the integrity of the promotion and allows us to continue offering great deals.
4. How do I initiate a return for my entire order?
If you wish to return your entire order, please contact our customer service team within 30 days of receiving your purchase. We'll provide you with all the instructions for completing your return.
5. What if one of the products in my order is damaged or defective?
If you receive a damaged or defective product, please reach out to our customer service team immediately. We’ll be happy to assist with a replacement or resolution in accordance with our regular policy for defective items. (we will be replacing single items and reshipping damaged products).
6. Can I exchange items during the Black Friday Campaign sale?
Exchanges are not available during the Black Friday Campaign. If you need to return your order, you may do so under our full order return policy, and you can place a new order for the desired items.
7. What is the return window for my Black Friday Campaign order?
You can return your entire order within 30 days of receiving your purchase, if it meets our return eligibility criteria.
Can I return my product?
Your satisfaction is our top priority. In case you are not 100% satisfied with any of our products, you may return the product(s) at your own cost. We will give you a full refund* providing the goods are returned to us within 30 days after receiving your purchase.
Please note that we do not cover the costs of the product return. This cost is covered by the person who returns the products, not by the company.
*T&Cs might apply. Refunds are processed to the card/method of payment that was used in the original order.
Empty bottles/tubes of products cannot be accepted. You may not receive a (full) refund in cases where the product has been used beyond what is deemed reasonable to trial the product. For example, a product that is empty or almost empty. This also applies to a product that has been damaged after you have received it. Returns that exceed the 30 day guarantee period cannot be accepted. We do not accept returns from orders placed via a reseller. Please see our article on "How to return" for further information on the process of returning the product(s).
You may find out more about our return policy in the Terms & Conditions.
My items arrived damaged. What should I do?
Please contact us immediately, within 48 hours receiving the order, at ask@allies.shop. Please provide us with your order number and some photos of the damaged product/s.
Can I return/exchange a product not purchased on Allies.shop?
If you have purchased our products from one of our authorized resellers, please contact that retailer for return or exchange information.
How to return
Please be reminded that we will not process returns if the 30-day period based on our Returns Policy has passed.
Step 1: Before returning a product, kindly complete our Contact Form to get in touch with our Customer Service (If you return a product without informing us, it may result in us being unable to process your return)
• In the Order ID section, please indicate the order number.
• In the I would like to section, please select "Cancel/Return an Order"
• In the Description section, please mention the reason for return and include the information for the product(s) you wish to return in the below format per each item:
CONDITION OF RETURN PRODUCTS
Order number:
Product Name:
Quantity:
Used or Unused:
Step 2: Our Customer Service team will then provide you with a Return Form containing the necessary return address. Please print out the Return Form and enclose it within the return parcel alongside the product(s), ideally in their original packaging (placed within a box of your preference).
Step 3: Mail the package(s) and respond to Customer Service with the tracking details.
**Please note that you are responsible for all shipping costs and the safe return of the merchandise, but you can select the carrier that works best for you.**
Step 4: Most returns are processed within 14 business days of receipt. You will receive an email confirmation once the return has been processed.
Return/exchange shipping costs
Please note that shipping costs for returned items are to be borne entirely by the customer and will not be refunded.
What should I do if I received the wrong product?
Please complete our Contact Form or email us at ask@allies.shop within 48 hours of receiving the order so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item/s you received.
Can I exchange my product?
We apologize, but currently, we do not offer exchanges due to changes that may affect your order’s pricing and total value. All sales are final.
How do I update or cancel my order?
Please contact us at ask@allies.shop as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them, but we’ll try our best to fulfill your request.
You may cancel your order directly from your account if it has not been processed yet. Alternatively, you may contact us at ask@allies.shop as soon as possible, with your order number, if you would like to cancel or modify your order.
How do I return products received during a promotional offer?
If you received a free gift with your order during a promotional offer and want to return your products, please return the free gift(s) as well. Otherwise, we will not be able to process your return.
Can I return items from a bundled or set purchase?
If you want to return an item from a bundle or set, you need to return the entire bundle or set. We cannot process partial returns for bundled or set items.
What happens to my refund if my order no longer qualifies for free shipping?
If returning item(s) causes your order total to drop below the minimum for free shipping, the shipping charges will be deducted from your refund.
What is Subscribe & Save?
Subscribe & Save is our updated program designed to offer convenience and savings on your favorite products. You’ll receive automatic deliveries at your chosen frequency and enjoy exclusive discounts and perks with every order.
What are the benefits of Subscribe & Save?
- Exclusive Discounts: Save 15% on all subscriptions.
- Loyalty Member Perks: Earn double loyalty points on every Subscribe and Save order.
- Long-Term Savings: Receive 20% off from your 5th automatic order onwards.
- Flexibility: Cancel or modify your subscription anytime—no commitments or minimum cycles.
How do I subscribe to a product?
Simply visit the product page and select the Subscribe & Save 15% option. You’ll then choose your preferred delivery frequency (e.g., 1, 2, or 3 months) and complete your purchase.
Can I combine Subscribe & Save discounts with other promotions or codes?
No, Subscribe & Save discounts cannot be combined with additional promotions or discount codes as the savings are already applied.
How do I manage or cancel my subscription?
Log in to your account and go to Manage Subscriptions to make changes to your Subscription.
How can I adjust my delivery frequency or shipping address?
Log in to your account and go to Manage Subscriptions to adjust your delivery frequency, update your shipping address or payment details. Changes must be made at least 3 business days before your next shipment.
Will I earn loyalty points on Subscribe & Save orders?
Yes, you will earn double loyalty points on all Subscribe & Save orders, helping you unlock rewards faster!
What are my delivery/shipping options for Subscribe & Save?
| Region | ||
| United States | Price Tier | Standard (3-7 days) |
| Under $75 | $5 | |
| Over $75 | Free | |
| Canada | Price Tier | Standard (3-7 days) |
| Under $350 | $25 | |
| Over $350 | Free | |
| Europe I | Price Tier | Standard (1-4 days) |
| Belgium, Germany, Luxembourg, the Netherlands | Under €75 | €5 |
| Over €75 | Free | |
| Europe II | Price Tier | Standard (2-6 days) |
| Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Macedonia, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Republic of Ireland | Under €75 | €5 |
| Over €75 | Free | |
| United Kingdom (including Northern Ireland) | Price Tier | Standard (2-4 days) |
| Under £70 | £5 | |
| Over £70 | Free | |
| Singapore | Price Tier | Standard (3-7 days) |
| Under SGD 75 | SGD 5 | |
| Over SGD 75 | Free | |
| Malaysia | Price Tier | Standard (3-13 days) |
| Under SGD 350 | SGD 20 | |
| Over SGD 350 | Free | |
| Hong Kong & Taiwan | Price Tier | Standard (3-6 days) |
| Under SGD 350 | SGD 20 | |
| Over SGD 350 | Free | |
| Other APAC regions | Price Tier | Shipping (3-4 days) |
| Australia, Brunei, Japan, New Zealand, S. Korea | Under SGD 350 | SGD 40 |
| Over SGD 350 | Free | |
Can I opt-in to Subscribe & Save for multiple products within the same order?
Of course! There is no limit to how many items you can get with our Subscribe & Save within the same order.
Can I opt-in to Subscribe & Save and make a one-time purchase within the same order?
You can! Simply select your Subscribe & Save product(s) and add it/them to your cart together with your one-time purchase.
Do I have a minimum commitment time?
No, you can pause, cancel or amend your delivery frequency anytime.
Why was I charged twice?
You will only be charged for what you purchase, if you see duplicate charges, please give it a few days to clear from your account.
However, if the charge remains after a few days, please send us an email at ask@allies.shop with a screenshot of the duplicate charge for further assistance.
What forms of payment do you accept?
We accept all major credit cards, Shop Pay, Paypal and Google Pay.
When will my credit card be charged?
Your card will be charged once the transaction has been processed successfully.
What is Atome?
Atome is a "Buy Now, Pay Later" (BNPL) payment service that allows you to split your purchase into three equal, interest-free payments. This lets you buy the items you want today and pay overtime.
How does Atome work?
When you choose Atome at checkout, your total purchase amount is divided into three or six equal payments. The first payment is made at the time of purchase, and the remaining payments are due monthly dependent on the chosen plan.An account is needed to use the Atome app, please follow the instructions to create an account here.
How do I use Atome at checkout?
To use Atome, simply select it as your payment method at checkout. You’ll be redirected to the Atome platform to log in or create an account if you don’t have one. Follow the prompts to complete your first payment, and your order will be processed.
What happens if I miss a payment?
If you miss a scheduled payment, Atome may charge a late fee. For more details on late fees, please check Atome’s terms and conditions on their website.
How do I manage my Atome payments?
You can manage all of your Atome payments through the Atome app, where you can view upcoming payments, update payment methods, and get reminders.
Can I return items purchased with Atome?
Yes, our usual return policy applies to orders made with Atome. Once we process your return, the refunded amount will be updated in your Atome account. For more information on how refunds work, please contact Atome’s customer service.
How do I participate and start earning points?
Joining is easy! Just click on the ‘Create Account’ button to get started. Once you’re registered with our store, you’ll have the opportunity to earn points in all of the different ways we offer!
Simply click on the "REWARDS POINTS" section under your user account to start benefiting from your earned points.
Also, make sure to keep an eye on our rewards program, as we come up with new ways for you to earn points all the time!
What are the benefits for each Level and when can I expect to receive them?
The benefits for each Level are detailed below, and we will make sure to email you 28 days after you have reached a certain Level so you can enjoy all the perks of our Reward Club, according to the Level you have achieved.
SILVER (Spend $1-$349)
· A $15 coupon on your account creation anniversary that can be spent by placing an order with a minimum value of $120
· 1000 Priority Points on your birthday
· 1000 Priority Points for every successful referral you make
· Exclusive access to special days e.g. limited time discounts, special promotions
*The benefit stated as Exclusive Access to Special Days refers to the fact that certain promos will be available only for Reward Club members, and the members will be informed via email. We will be offering you special discount codes that are not going to be advertised publicly so you can enjoy the perks of the Reward Club.
These promos are offered whenever we create special campaigns, so please stay tuned and check your email regularly so you don't miss out.
GOLD (Spend $350-$1199)
· A $20 coupon on your account creation anniversary that can be spent by placing an order with a minimum value of $120
· 1250 Priority Points on your birthday
· 1250 Priority Points for every successful referral you make
· Exclusive access to special days
· A 20% coupon for unlocking the Gold Level will be emailed to you 28 days after the GOLD Level has been achieved
*The benefit stated as Exclusive Access to Special Days refers to the fact that certain promos will be available only for Reward Club members, and the members will be informed via email.
We will be offering you special discount codes that are not going to be advertised publicly so you can enjoy the perks of the Reward Club.
These promos are offered whenever we create special campaigns, so please stay tuned and check your email regularly so you don't miss out.
PLATINUM (Spend $1200-$2999)
· A $25 coupon on your account creation anniversary that can be spent by placing an order with a minimum value of $120
· 1500 Priority Points on your birthday
· 1500 Priority Points for every successful referral you make
· Exclusive access to special days*
· A 30% coupon for unlocking the Platinum Level will be emailed to you
· Early access to new launches**
· A full-size gift of your choice – We will email you 7 days after the Platinum Tier Level has been achieved to confirm your product of choice
*The benefit stated as Exclusive Access to Special Days refers to the fact that certain promos will be available only for Reward Club members, and the members will be informed via email.
We will be offering you special discount codes that are not going to be advertised publicly so you can enjoy the perks of the Reward Club.
These promos are offered whenever we create special campaigns, so please stay tuned and check your email regularly so you don't miss out.
**The benefit stated as Early Access to New Launches refers to the fact that whenever we are going to launch a new product, we will inform our Reward Club members in advance, via email, so they can be the first ones who order the products before we host the official launch on our website.
As you can imagine, launching a new product can take a lot of time, as such, we kindly ask you to please stay tuned and check your email regularly, so you don't miss out on new launch announcements.
BLACK (Spend $3000+)
· A $30 coupon on your account creation anniversary that can be spent by placing an order with a minimum value of $120
· 2000 Priority Points on your birthday
· 2000 Priority Points for every successful referral you make
· Exclusive access to special days*
· A 40% coupon for unlocking the Black Level
· Early access to new launches**
· A full-size gift of your choice – We will email you 7 days after the BLACK Tier Level has been achieved to confirm your product of choice
· 1+1 video chat with our founder
*The benefit stated as Exclusive Access to Special Days refers to the fact that certain promos will be available only for Reward Club members, and the members will be informed via email.
We will be offering you special discount codes that are not going to be advertised publicly so you can enjoy the perks of the Reward Club.
These promos are offered whenever we create special campaigns, so please stay tuned and check your email regularly so you don't miss out.
**The benefit stated as Early Access to New Launches refers to the fact that whenever we are going to launch a new product, we will inform our Reward Club members in advance, via email, so they can be the first ones who order the products before we host the official launch on our website.
As you can imagine, launching a new product can take a lot of time, as such, we kindly ask you to please stay tuned and check your email regularly, so you don't miss out on new launch announcements.
What is the minimum spend required for each code redemption?
COUPON CODE VALUE - SGD 20 (minimum spend of SGD 100)
COUPON CODE VALUE - SGD 30 (minimum spend of SGD 120)
COUPON CODE VALUE - SGD 40 (minimum spend of SGD 135)
COUPON CODE VALUE - SGD 60 (minimum spend of SGD 200)
COUPON CODE VALUE - SGD 100 (minimum spend of SGD 250)
Anniversary Reward and the minimum spend required
COUPON CODE VALUE - SGD 15 (minimum spend of SGD 120)
COUPON CODE VALUE - SGD 20 (minimum spend of SGD 120)
COUPON CODE VALUE - SGD 25 (minimum spend of SGD 120)
COUPON CODE VALUE - SGD 30 (minimum spend of SGD 120)
How do I check my points balance?
You can check your point balance by clicking on on the "REWARDS POINTS" section under your user account.
How long does it take until the points appear in my account?
You should receive points in your account instantly once you complete a transaction or leave a review.
I accidentally redeemed a code, can this be reversed?
We are unable to return the points to your account if you have already redeemed a code.
Can discount codes be refunded?
Coupon codes are considered a discount. The value of the discount will not be refunded when your return or exchange is processed. Coupon codes and discounts will not apply to refunds
How do I apply a discount code?
Simply apply your discount code during checkout. Please note that none of our discount codes can be used in conjunction with one another, and only one discount code can be used at a time.
**Offers advertised on our website without a discount code will be automatically applied at checkout. In this instance, you will not be able to apply any additional discount codes as the offer is already a discount.
